FAQ
Questions, answered.
What Malaysian businesses usually ask before building an ERP, POS, e-commerce or AI-powered system with us.
How much does a custom ERP or business system cost in Malaysia?
It depends on the modules, number of users and integrations you need. Syncolink builds on ready-made modules, so you pay for customisation instead of building from scratch, which usually costs far less. See our packages above, or use the estimator for an instant ballpark in Ringgit (RM). Your fixed quote comes after a free discovery call.
How long does it take to build and launch a system?
A single module, such as a POS or CRM, usually goes live in a few weeks. A multi-module ERP typically takes two to four months. Each quotation shows the delivery timeline for your scope.
Can the system be customised to how our company works?
Yes. You choose the modules you need, and we adapt the workflows, approvals, reports, fields and interface, including your logo, colours and language, to fit your business.
Do we own the system and the source code?
Yes. Once the final payment is made, you own the delivered system and its full source code. There are no per-user licence fees for the software we build.
Do you support LHDN MyInvois e-invoicing, SST and local payment gateways?
Yes. We integrate with LHDN MyInvois e-invoicing, handle SST, and connect FPX, DuitNow, card payment gateways, accounting software, couriers and WhatsApp.
Can you add AI to our system?
Yes. We connect external AI APIs, set up private AI that runs on your own server so data stays in-house, and build agentic AI that can carry out tasks such as reordering stock or chasing overdue invoices.
Do you build desktop and mobile apps as well as web systems?
Yes. We build web systems, mobile apps, and desktop apps for Windows and macOS that keep working offline and sync when back online.
What support do you give after go-live?
Every project includes a bug-fix warranty after go-live. After that, monthly care plans cover hosting, backups, updates, monitoring and priority support.
Can I try a system before I decide?
Yes. Every system on this page has a live demo you can open and use right away, with no sign-up needed.